Društvo sa ograničenom odgovornošću "MyTurn" Podgorica, incorporated in accordance with the laws of Montenegro, with registered seat in Podgorici at the address: Bulevar Svetog Petra Cetinjskog 104, registration no. 51200505, TIN: 03624293 (hereinafter the "Owner" or "MyTurn") hereby adopts the following:
General terms of use and contracting
The General Terms of Use and Contracting (hereinafter the "General Terms") apply to and govern the software solution – a mobile application/web platform, named "MyTurn Chore App" (hereinafter the "Application"), which is hosted on the domain www.myturn.me/en, including all associated websites.
The Application is owned by MyTurn.
The Application serves as a technological platform for managing household responsibilities and Tasks through gamification, tailored to the needs of families via electronic means. The aim of the Application is to enhance family organization and motivate children to complete household chores through interactive Tasks and Rewards, enabling efficient connection between (i) parents or other family members who manage Tasks and Rewards via the Application (hereinafter referred to as "Parents") and (ii) children who accept and complete Tasks, earning points and unlocking Rewards through the Application (hereinafter referred to as "Children") (hereinafter, Parents and Children are collectively referred to as "Application Users").
The core principles, goals, and functions of the Application (hereinafter the "Key Values") are:
- promoting organized and happy family moments through the gamification of household tasks;
- developing innovative solutions for managing household Tasks;
- informing Parents about age-appropriate Tasks for Children;
- establishing a safe and secure environment for Application Users, including verification processes and data protection;
- providing clear, comprehensive, and accurate information and data;
- cultivating a sense of responsibility and cooperation among family members;
- continuously improving the Application and introducing new features to enhance the user experience; and
- offering timely and effective customer support to resolve any issues or concerns.
The responsibility and duty of the Application Owner are strictly limited to managing the Application, which facilitates communication between Parents and Children.
By accessing the Application and voluntarily creating a user account, all Application Users explicitly and unequivocally agree to these Terms of Use, including all its appendices. Any Application User who disagrees with the Terms of Use (including any subsequent amendments) is obliged to refrain from using the Application.
These General Terms are prepared and shall be interpreted in accordance with the applicable laws and regulations in Montenegro (hereinafter the "Applicable Laws").
CONTENT
- 1. DEFINITIONS AND INTERPRETATIONS
- 1.1 Definitions
- 1.2 Interpretation
- 2. ACCESS TO THE APPLICATION AND USER REGISTRATION
- 2.1 Basic Conditions for Registration
- 2.2 Creating a User Account
- 2.3 General Obligations and Responsibilities
- 2.4 Suspending and Cancelling User Accounts
- 3. CONTRACTING AND PROVISION OF SERVICES
- 3.1 Module for Parents
- 3.2 Module for Children
- 4. FEES, PRICES, AND PAYMENTS
- 4.1 Registration Fee for the App
- 4.2 Subscription Plans and Free Trial
- 4.3 Purchasing and Payment
- 4.4 Auto-Renewal and Cancellation
- 4.5 Free Trials and Promotions
- 4.6 Price Changes
- 4.7 Refunds and Right of Withdrawal
- 4.8 Regional Availability of Free Access to the Application
- 4.9 Effect of Subscription Expiry, Cancellation, or Termination
- 5. MODERATION AND/OR MODIFICATION OF PUBLISHED CONTENT
- 5.1 Unauthorised Content
- 5.2 Reporting Unauthorised Content
- 6. RESPONSIBILITIES AND GUARANTEES
- 6.1 Responsibilities and Guarantees regarding the Application
- 6.2 Responsibilities and Obligations Regarding the Content Published on the Application
- 6.3 Responsibilities and Obligations Regarding Services
- 7. UPDATES AND CHANGES TO THE APPLICATION
- 7.1 Updates of the Application
- 7.2 Updating Documents of Importance for the Application Operation
- 8. INTELECTUAL PROPERTY RIGHTS
- 8.1 Intellectual Property Related to Application
- 8.2 Other Intellectual Property Rights
- 9. USER SUPPORT AND COMMUNICATION CHANNELS
- 9.1 Communication Channels
- 9.2 Communication Between Application Users
- 10. MISCELLANEOUS
- 10.1 Severability of Provisions of the General Terms
- 10.2 Governing Law and Jurisdiction
1. DEFINITIONS AND INTERPRETATIONS
1.1 Definitions
Except for terms defined elsewhere in these General Terms, capitalised terms and expressions used in these General Terms and the appendices hereto shall have the following meanings:
"Applicable Laws" means the applicable laws in Montenegro.
"Application" means the software solution – a mobile application/web platform - under the name "MyTurn: Kids Chore & Reward"
"Application Users" collectively refers to Parents and Children.
"Account" means the account created by a Parent to access and use the Application and manage profiles for Children.
"Account Holder" means the Parent who registers an Account and creates and manages profiles for Children through the Application.
"Child" means a child whose profile is created within the Application by a Parent and who, through the Application accepts and completes Tasks, earns points and unlocks Rewards.
"Communication Channel" means any communication channel between the Owner and the Application Users, provided by the Owner and detailed in these Terms of Use.
"Cookie Policy" means the cookie policy published by the Owner and applicable to the Application.
"Core Values" means the fundamental values, goals, and objectives of the Application, as outlined in these Terms of Use.
"Data Protection Act" means the Montenegrin Personal Data Protection Act ("Official Gazette of Montenegro", nos. 79/2008, 70/2009, 44/2012, and 22/2017).
"Distribution Platform" means the Apple App Store and/or Google Play Store, as applicable, through which the Application is distributed and can be downloaded by Application Users.
"Family Member" means an adult person, other than a Parent, who is invited or otherwise authorized by a Parent to join a Family within the Application and who may access and use the family management functionalities available to Parents, including managing Tasks, Rewards, and Child profiles.
"Fees" means any and all fees, charges, and other amounts payable by a Parent to the Owner through the applicable Payment Provider in exchange for a Subscription and access to the Application, as further described in Section 4.
"Free Trial" means the limited period during which an Application User may access the Application free of charge before a paid Subscription becomes applicable, where such Free Trial is offered by the Owner.
"Intellectual Property" means intellectual and industrial property and any and all forms of protection that have equivalent or similar effects anywhere in the world, as recognized under the laws of all countries and jurisdictions, whether registered or unregistered, including applications for registration and certification of any such rights, including but not limited to: (i) trademarks and trade names; (ii) domain names; (iii) patents; (iv) copyrights and related rights, as well as the transfer of any moral rights (including any registration or application for registration for these purposes); (v) industrial property designs and integrated circuit topographies (including any such registration or application for registration); (vi) trade secrets and confidential technical or business information; (vii) software (including any source code, object code, updates, and associated documentation, user guides, and/or manuals, and copyrights); (viii) technology; (ix) know-how; and (x) data rights, database rights, registered designs, and design rights.
"Onboarding Process" means the initial process through which a Parent answers questions presented by the Application in order to set up and personalize their experience within the Application.
"Parent" means the role of a mother, father, or other family member within the Application who manages Tasks and Rewards via the Application.
"Partner Benefits" means discounts, rewards, promotional offers, or other benefits made available to Application Users through the Application in cooperation with the Owner’s partners. Partner Benefits may be generally available or may become available upon satisfaction of certain conditions within the Application, including conditions related to family activity, family streaks, or points earned through the completion of Tasks.
"Payment Provider" means a third-party payment service provider or platform through which Subscription payments are processed, including Paddle.com Market Limited (Paddle) or Apple, as applicable.
"Privacy Policy" means the privacy policy published by the Owner and applicable to the Application.
"Promotion" means any promotional code, discount, or promotion that the Owner, at its sole discretion, decides to offer to Application Users.
"Prohibited Content" means any unlawful, inappropriate, or offensive content published on the Application that is contrary to the Key Values, Terms of Use, or Applicable Law.
"Registration" means the registration of an Application User on the Application, which shall in all cases be carried out by the Account Holder.
"Registration Form" means the online form for Registration on the Application, accessible after the Onboarding Process, which may be completed by entering the required information directly or by using a third-party sign-in service such as Google, Apple, or Facebook.
"Rewards" are tangible items, experiences, privileges or recognitions created and provided by Parents through the Application and awarded to Children after they accumulate sufficient points by completing Tasks. Parents are solely responsible for determining, providing, and fulfilling the Rewards they create. These Rewards serve as motivation for Children to engage in Task completion within the Application.
"Subscription" means a Parent's paid access to the Application, whether on a recurring basis (monthly or annual) or through a one-time purchase providing lifetime access, purchased through the applicable Payment Provider, as further described in Section 4.
"Subscription Plan" means each of the monthly, annual, and lifetime subscription options offered by the Owner, as further described in Section 4.
"Tasks" are specific activities or responsibilities set by Parents for Children through the Application, which the Children are expected to complete. Tasks may include household chores, educational activities, or other obligations and are defined through parameters such as name, description of execution steps, deadline, number of points awarded upon completion, required validation, and recurrence or the number of times the Task is to be repeated.
"Terms of Use" means these Terms of Use and Contracting.
"User Account" means the account created and managed by the Account Holder, through which the Account Holder may enable other Application Users (e.g. Children) to access and use the Application.
1.2 Interpretation
In the General Terms, as well as all attachments thereto, unless otherwise expressly stated:
references to a "third party" shall be construed to include any party other than the Owner or the Application User.
references to "suspending the User Account" mean temporarily or permanently disabling access to the User Account by the Owner.
references to "cancellation of the User Account" mean permanently deleting or removing the User Account from the Application.
references to the General Terms include all appendixes thereto.
the use of any gender includes other genders, and the use of the plural includes the use of the singular and vice versa, unless the context requires otherwise.
the titles of sections, provisions, and appendixes exist solely for the purpose of clarity and do not affect the interpretation of the General Terms.
2. ACCESS TO THE APPLICATION AND USER REGISTRATION
2.1 Basic Conditions for Registration
Each Account Holder must, at the time of registration and throughout the use of the Application, cumulatively meet the following conditions:
- The Account Holder must accurately, truthfully, and completely fill in all required fields when completing the Registration Form.
- The Account Holder is responsible for providing accurate, truthful, and complete information relating to both the Account Holder and the Children, including, as applicable, their first name, date of birth, gender, email address, country of origin, and other information required for the proper functioning of the Application.
- The Account Holder must carefully and thoroughly read the General Terms, as agreeing to and accepting them is an essential part of the Registration process.
- The Account Holder must agree to the General Terms, including the Privacy Policy and the Cookie Policy.
The Owner reserves the right to suspend or cancel the User Account if, at any time, the Owner becomes aware that the Application User has ceased to meet any of the basic conditions for Registration.
2.2 Creating a User Account
Each Account Holder may have only one Parent User Account.
An Account Holder registers on the Application by creating a unique User Account through the completion of the Registration Form available on the Application, either by entering the required information directly or by using a third-party sign-in service (Google, Apple, or Facebook).
The Account Holder guarantees that all information regarding their identity, as provided in the Registration Form, is truthful, accurate, complete, and not misleading.
If the Account Holder provides any false, inaccurate, or incomplete information, or if the Owner has reasonable grounds to doubt the truthfulness, accuracy, completeness, or integrity of such information, the Owner may deny the Account Holder immediate or future access to and use of the Application or any of its content and/or services.
The Account Holder must select an appropriate password for the email address they wish to use during Registration, or use a third-party sign-in service as described above. Once the Parent User Account has been created, the Account Holder may add each Child to the Application using a unique 6-digit code generated by the Application, which the Child enters, or by having the Child scan a QR code generated by the Application within the Account Holder's User Account. Children do not independently create or manage a username or password. The Account Holder's password and the Child's pairing code or QR code are strictly confidential, personal, and non-transferable.
Where the Account Holder registers using an email address and password, the Owner will send a verification link to the email address provided during Registration. The Account Holder must click the verification link to verify the email address and confirm Registration. Registration is deemed successfully completed once the email address has been verified through the verification link.Where the Account Holder registers using a third-party sign-in service, such as Google, Apple, or Facebook, Registration is deemed successfully completed in accordance with the authentication process of the respective third-party sign-in service.
Upon the successful completion of the Registration process, the Account Holder may access and manage their User Account and create and manage profiles for Children, in accordance with their preferences, the technical capabilities of the Application, and the General Terms.
2.3 General Obligations and Responsibilities
Security and Safety of the User Account
The Owner does not guarantee the security and safety of User Accounts.
The Owner recommends that the Account Holders take all necessary precautions to secure their User Accounts, including keeping their login credentials confidential and using appropriate security measures.
Parents may optionally set a 4-digit PIN to protect the switching between the Parent's profile and a Child's profile within the Application.
Unauthorized Access to the User Account by Third Parties
The Account Holder undertakes not to allow third parties to access their User Account and not to directly or indirectly disclose any details about their User Account to third parties.
The Account Holder is solely responsible for any misuse of the Application and/or information and data available on their User Account resulting from a breach of the aforementioned provision of the General Terms.
The Owner does not guarantee the identity of registered Account Holder and is therefore not responsible for identity misuse of any registered Account Holder by unregistered third parties and/or other Account Holders.
The Account Holder undertakes to immediately notify the Owner in writing and via Communication Channels in case of suspected theft, disclosure, or loss of their account data.
Upon receiving such notification under the General Terms, the Owner will take reasonable measures to further protect the User Account, which may include suspending or canceling the User Account.
The content on the User Account
The Account Holder is responsible for the content uploaded to or otherwise submitted through their User Account, including content submitted by Children through the Application.
The Owner has no editorial responsibility, meaning it is not obligated to verify or otherwise control the content that Application Users input into their User Account.
Regardless of the foregoing, the Owner reserves the right to remove any Unauthorised Content at its discretion without the need for prior warning or subsequent notification.
Misuse of the Application by Application Users
The Application User must not use the User Account and/or other content on the Application (1) for unlawful purposes; (2) in violation of Applicable Laws and/or the General Terms; (3) in a manner that causes harm to the Owner, other Application Users, or third parties; or (4) in a manner that disrupts the functioning of the Application or damages its reputation.
The Application User who violates the above-mentioned obligations is responsible for any loss or damage caused. The Owner is not liable, nor will it accept, any responsibility for any consequences, loss, or damage that may arise from such unlawful use or third-party access to the Application.
Application Users are particularly, but not limited to, obligated to refrain from:
- altering or modifying the Application, in whole or in part, by bypassing, disabling, or otherwise accessing its functions or services without authorization;
- violating any Intellectual Property rights under Applicable Laws;
- breaching any personal data rights under Applicable Laws;
- using the Application to insult, defame, intimidate, or harass the Owner, its employees and collaborators, other Application Users, or third parties;
- introducing computer viruses, corrupted files, or any other software that could harm or alter the Owner's content or systems, Application Users, or third parties; and
- engaging in any act or omission that could cause harm to the Owner, the Application, other Application Users, and/or third parties.
Reporting Misuse of the Application by Application Users
Each Application User may, in writing and through the Communication Channels, report another Application User if they believe they are violating the General Terms.
The Owner will act upon the report and investigate the allegations as soon as possible.
The Owner will take all steps deemed appropriate, retaining the right to suspend and/or cancel any User Account due to violations of the General Terms.
2.4 Suspending and Cancelling User Accounts
Account Holders may voluntarily withdraw from the Application at any time by deleting their User Account using the "Delete your account permanently" section of the Application.
Where more than one Parent or Family Member is associated with the same Family, deletion of an Account Holder’s User Account will not result in the deletion of the Family or the profiles and data of the Children associated with that Family, provided that at least one other Parent or Family Member remains active. If the Account Holder deleting their User Account is the owner of the Family, meaning the Account Holder who originally created the Family within the Application, ownership of the Family will be transferred to another active Parent or Family Member associated with that Family.
Child profiles may be deleted by a Parent or Family Member through the Application. Deletion of a Child profile will result in the deletion of the Child profile and the data associated with that profile, subject to any retention obligations set out in the Privacy Policy or required by Applicable Laws.
The Owner reserves the right to suspend and/or terminate any User Account in all cases provided for by the General Terms.
3. CONTRACTING AND PROVISION OF SERVICES
The Application, as a multi-category technological platform, supports the following modules available to the Application Users:
- module for Parents; and
- module for Children.
3.1 Module for Parents
The Parent Module allows Parents to complete the Onboarding Process, create and manage their profiles and the profiles of their Children, and add other Family Members, create and manage Tasks and Rewards, verify completed Tasks, and track the progress and activities of Children through the Application.
Profile and Family Setup
The profile and family setup process allows the Parent to complete the Onboarding Process by answering questions provided through the Application and subsequently creating and managing their own profile.
Following the creation of their own profile, the Parent may create profiles for their Children by providing the information required by the Application and may add other Family Members to the family.
The Parent is responsible for ensuring that the information provided when creating and managing their own profile and the profiles of Children and other Family Members is accurate, truthful, and complete.
The Parent is responsible for determining which Children and other Family members are added to their Family and for managing the profiles and information associated with such profiles in accordance with the technical capabilities of the Application and the General Terms.
Development Map for Children Under the Age of 5
The Application provides Parents of Children under the age of five with access to an additional development-focused module within the Parent Module. The module provides age-appropriate developmental indicators across different areas of child development, together with practical suggestions and activities that Parents can use to support their Child's development through play, conversation, everyday activities, and routines.
The content of this module has been developed with input from professionals working with children and families.
The developmental indicators and recommendations provided through this module are intended for informational and supportive purposes only. They are not a diagnostic tool and do not constitute medical, psychological, developmental, or other professional advice, assessment, or diagnosis, and do not replace an assessment or consultation with a qualified professional.
Parents are responsible for deciding whether and when to seek professional advice regarding their Child's development.
Task Creation
Task Creation involves creating tasks for Children by entering the following parameters: (i) Task name; (ii) list of steps for completing the Task; (iii) Task icon; (iv) number of repetitions of the Task; (v) points to be awarded to the Child upon successful completion of the Task; (vi) deadline for completing the Task; (vii) selecting the option of whether the Parent requires validation via image;
Parents have the option of selecting predefined Tasks that are age-appropriate for their Children and available within the Application. In the case of selecting predefined Tasks, certain parameters such as: task icon, points and list of steps for completing the Tasks will also be predetermined. Parents have the option to modify all proposed and predefined parameters.
Parents are responsible for making the final decision about the appropriateness of the Tasks proposed in the Application in relation to the abilities and needs of their Children. The Owner is relieved of any responsibility for potential risks or inappropriateness of Tasks created by Parents.
Reward Creation
Reward Creation involves creating Rewards for Children by entering the following parameters: (i) Reward name; (ii) Reward description; (iii) Reward icon; (iv) Reward value; (v) points required to obtain the Reward; (vi) selecting the Children for whom the Reward is intended.
Parents have the option of selecting predefined Rewards available within the App. In the case of selecting predefined Rewards, certain parameters such as: reward value, points, and reward image will also be predetermined. Parents have the option to modify all proposed and predefined parameters.
The Owner is in no way responsible for providing Rewards created in the Application to Children.
Partner Benefits
The Owner may make Partner Benefits available through the Application in cooperation with third-party partners. Partner Benefits may be generally available to all eligible Application Users or may become available upon satisfaction of conditions specified within the Application, including family activity, achievement of a family streak, or points earned by Children through the completion of Tasks.
Partner Benefits are primarily made available through the Parent side of the Application and may be claimed or used by a Parent in accordance with the conditions displayed in the Application. Certain Partner Benefits may be assigned by a Parent to a Child and may be earned, unlocked, or claimed by the Child upon satisfaction of the applicable conditions within the Application.
Individual Partner Benefits may be subject to specific conditions, including availability periods, eligibility requirements, redemption procedures, quantity limitations, or other conditions communicated in the Application.
Where a Partner Benefit consists of a product, service, discount, voucher, or other benefit provided by a third-party partner, the relevant partner is responsible for providing or fulfilling that Partner Benefit in accordance with the applicable conditions. The Owner facilitates access to such Partner Benefits through the Application but does not itself provide the underlying products or services offered by the partner, unless expressly stated otherwise.
Partner Benefits and their applicable conditions may vary and may be changed or discontinued from time to time. The conditions applicable to each Partner Benefit will be communicated within the Application.
Task Verification
Parents have the option to check whether the Task was completed correctly, and can decide whether to accept or reject the completion if they believe the Task was not performed adequately.
If Parents accept the correctness of the Task, Children automatically receive the number of points defined by the Parents when creating the Task.
In the case of rejecting the Task, Parents may indicate what was correct and what needs to be improved, and the Child may complete the Task again.
Parental Responsibility
Parents are required to ensure that the descriptions and photos they post on the Application when creating Tasks and Rewards:
- do not violate intellectual property regulations in accordance with Applicable Laws;
- do not contain computer viruses, corrupted files, or any other software that may affect the operation of the App; and
- do not violate personal rights regulations in accordance with Applicable Laws.
Parents are responsible for ensuring that Tasks and Rewards created through the Application are appropriate and safe for their Children. The Owner does not guarantee the accuracy or suitability of predefined Tasks and Rewards, and is relieved of any responsibility arising from the use of the Application. The Owner is not a party to the agreement between Parents and Children regarding Tasks and Rewards created through the Application .
Modifications to the Parent Module
The Owner reserves the right to modify or update the functionalities of the Parent Module at any time, with prior notification to the Application User.
3.2 Module for Children
The Children's Module within the Application allows Children to review and complete Tasks, earn points, allocate points to Rewards, suggest Rewards, and request Tasks. The functionality of the Children's Module is adapted to the Child's age, with different visual presentation and user experience for Children under the age of twelve and Children aged twelve and above, while the core functionalities remain the same. The module is designed to be intuitive and motivating, with the goal of helping Children understand their responsibilities and encouraging them to complete them.
Review and Execution of Tasks
Children can view all Tasks assigned to them through the Application. The Tasks are presented in an age-appropriate format, with a gamified presentation for Children under the age of twelve and a to-do list format for Children aged twelve and above. By selecting a Task, Children can view the relevant Task details, including: (i) Task name; (ii) list of steps for completing the Task; (iii) points; (iv) deadline for completing the Task.
Children complete Tasks according to the instructions given. If the Parent requires validation via image, the Child must upload an image of the completed Task as proof of its execution.
Images of completed Tasks will be forwarded to the Parents for verification and will be immediately deleted from the server after the Task is either accepted or rejected by the Parents.
Earning Points and Allocating Points to Rewards
After completing a Task, Children wait for Parents to verify and validate the Task. If the Task is accepted, Children receive the points defined by the Parents when creating the Task. If the Task is rejected, Children will receive feedback on the areas requiring improvement, and the Child may complete the Task again.
Children have the option to review available Rewards and the number of points required to obtain them, and can allocate a certain number of points to the Rewards they want to earn first. Once they collect enough points, they can request the Reward, which will then be provided by the Parents.
Suggesting Rewards and Requesting Tasks
Through the Application, Children can send suggestions for specific Rewards they wish to earn to the Parents, which must be approved by the Parents before they appear on the Rewards screen.
Through the Application, Children can send requests for new Tasks to the Parents at any time.
Responsibility for Using the Application
Children must use the Application in accordance with the instructions from the Parents and must follow the rules and guidelines set by the Parents. Parents are responsible for supervising the use of the Application by the Children.
Modifications to the Children's Module
The Application Owner reserves the right to modify or update the functionalities of the Children's Module at any time, with prior notification to the Parents.
4. FEES, PRICES, AND PAYMENTS
4.1 Registration Fee for the App
Application Users may register for the Application free of charge.
Registration for the Application does not, by itself, entitle the Application User to unlimited or continued access to all functionalities of the Application. Depending on the User’s country of residence and the applicable pricing conditions, continued use of the Application may be subject to a free trial period and/or a paid Subscription, as further specified in these Terms of Use.
The Owner reserves the right to modify the terms applicable to the use of the Application, including Fees, Free Trial periods, Subscription Plans, or other pricing conditions, subject to Applicable Laws and these Terms of Use.
4.2 Subscription Plans and Free Trial
Depending on the Application User's country or region, the Application may be available free of charge or may require a paid Subscription for continued use of the Application.
The Owner offers the following Subscription plans: (i) a monthly Subscription Plan, billed on a recurring monthly basis; (ii) an annual Subscription Plan, billed on a recurring annual basis; and (iii) a lifetime Subscription Plan, billed as a single, one-time payment which grants access to the Application for as long as the Owner continues to operate the Application, as further described below.
The term "lifetime" refers to the operational lifetime of the Application as a service provided by the Owner, and not to the lifetime of the Application User. If the Owner ceases to operate or support the Application, any lifetime Subscription will terminate without any right to a refund, except to the extent otherwise required by Applicable Laws.
New Application Users in countries or regions where a paid Subscription applies may be offered a Free Trial of seven (7) days. No payment details are required to access the Free Trial, and no Subscription Plan will be automatically activated or charged upon expiry of the Free Trial.
Current prices for each Subscription Plan, including any applicable taxes, will be displayed to the Application User before the purchase is completed through the applicable purchase channel or Payment Provider.
The Owner may offer different prices, free access, or other Subscription conditions depending on the country or region in which the Application User's account is registered.
The Owner uses RevenueCat, Inc., a third-party subscription management provider, to manage, validate, and reconcile Subscription status and entitlements within the Application. RevenueCat does not process or have access to the Application User's full payment card or other payment instrument details.
4.3 Purchasing and Payment
Subscriptions are purchased and paid for through the applicable Payment Provider.
For Application Users accessing the Application on iOS (i.e. through Apple), Subscriptions are purchased through the Apple App Store, and payments are processed and collected by Apple using the payment methods made available by Apple.
For Application Users accessing the Application on Android (i.e. through Google Play), Subscriptions are not offered for purchase or processed within the Application. Where a paid Subscription is required for continued use of the Application, the Application User may access the Application during the applicable Free Trial, after which a Subscription must be purchased to continue using the Application.
Subscriptions for Android Application Users are purchased separately through the Owner’s website using an external web browser, where payment is processed by Paddle.com Market Limited (“Paddle”), a third-party Payment Provider. The Application does not contain payment functionality or provide a direct link to the external purchase page.
The Application may inform the Application User that a Subscription can be purchased through the Owner’s website. The Owner may also send the Application User an email containing a link to the relevant page on the Owner’s website. Once the Subscription has been successfully purchased, the Application User may sign in to the Application using the Account associated with the Subscription and continue using the Application.
The Owner does not receive, process, or store the Application User's full payment card or other payment instrument details. Payment information is processed by the applicable Payment Provider in accordance with its own terms and privacy policy.
Only a Parent, as the Application User with legal capacity to enter into a Subscription, may purchase or hold a Subscription. Children are not permitted to purchase, hold, or otherwise manage a Subscription.
Where a Free Trial is offered, the Application User may access the Application during the Free Trial without being required to purchase a Subscription or provide payment details. During or after the Free Trial, the Application User may choose to purchase one of the available Subscription Plans. If no Subscription is purchased, access to the Application will be discontinued upon expiry of the Free Trial in countries or regions where a paid Subscription is required for continued use of the Application.
If a Subscription payment is declined, rejected, or otherwise fails to be completed through the applicable Payment Provider, the Subscription will not be activated or renewed unless and until the payment is successfully completed. Where a paid Subscription is required for continued use of the Application, the Application User will not have access to the Application until the payment is successfully completed and the Subscription is activated or renewed. The Owner is not responsible for payment failures caused by the Application User's payment method, insufficient funds, or the applicable Payment Provider.
4.4 Auto-Renewal and Cancellation
The monthly and annual Subscription Plans automatically renew at the end of each Subscription Period, at the price applicable on the relevant renewal date, unless cancelled before the applicable renewal takes effect in accordance with the applicable cancellation terms.
The lifetime Subscription Plan is a one-time purchase and does not renew, expire, or require further payment. The lifetime Subscription provides access for the Application Users to the Application for as long as the Owner continues to operate the Application, as further described in these Terms of Use.
Application Users may manage or cancel their Subscription through the applicable cancellation channel, depending on the method through which the Subscription was purchased. For Subscriptions purchased through the Apple App Store, the Application User may manage or cancel the Subscription through their Apple account settings. For Subscriptions purchased through the Owner’s website and processed by Paddle, the Application User may manage or cancel the Subscription through the subscription management facility provided by Paddle, accessible from the purchase confirmation sent to the Application User at the time of purchase.
If an Application User is unable to cancel a Subscription through the applicable cancellation process due to a technical issue, the Application User may contact the Owner for assistance with cancellation.
Cancellation of a recurring Subscription takes effect upon expiry of the current Subscription Period. The Application User will retain access to the Application until the end of that Subscription Period. No partial or pro rata refund will be provided for any unused portion of the Subscription Period, except where required by Applicable Laws or under the applicable terms and policies of the relevant Payment Provider.
4.5 Free Trials and Promotions
The Owner offers a free trial of seven (7) days to new Application Users in countries or regions where a paid Subscription applies, unless otherwise stated at the time of registration or purchase.
The Owner may, at its discretion, offer Promotions in relation to a Subscription Plan, including promotional pricing, discounts, or extended trial periods. The duration and other applicable terms of any Promotion will be clearly presented to the Application User before the purchase or activation of the Promotion.
Where a Free Trial is offered, the Application User may access the Application during the Free Trial without being required to purchase a Subscription or provide payment details. During the Free Trial, the Application User may choose to purchase one of the available Subscription Plans. If no Subscription is purchased before the end of the Free Trial, the Free Trial will expire without any charge, and access to the Application will be discontinued in countries or regions where a paid Subscription is required for continued use of the Application.
4.6 Price Changes
The Owner reserves the right to change the price of any Subscription Plan at any time.
Any price change will apply to new purchases and, where applicable, to Subscription renewals occurring after the price change takes effect. The price applicable to an existing Subscription will remain unchanged for the duration of the current Subscription Period. Any price change will apply from the start of the next Subscription Period, if the Subscription is renewed.
Where required by Applicable Laws or the applicable policies of the relevant Payment Provider, the Owners will notify the Application Users of any price change affecting an existing Subscription in accordance with the applicable notification requirements, and will have the right to cancel the Subscription before the new price takes effect.
4.7 Refunds and Right of Withdrawal
Refund requests for Subscriptions are handled in accordance with the refund procedures and policies of the applicable Payment Provider through which the Subscription was purchased.
Subscriptions are purchased either through the Apple App Store within the Application, or through the Owner's website via Paddle.com Market Limited (“Paddle”), as applicable. The applicable Payment Provider processes payments and refunds for purchases made through it, and the Owner does not process refunds directly.
Paddle processes payments for purchases made through the Owner's website, provides all related customer service inquiries, and handles returns. Refund requests for such purchases are submitted to Paddle through the link in the Paddle receipt or at paddle.net, and are handled in accordance with Paddle's Refund Policy and Buyer Terms.
Purchases made in the Apple App Store remain with Apple, which handles refunds and withdrawal requests for them in accordance with its own procedures and policies.
Application Users who are consumers in the European Union and the European Economic Area, as well as in any other jurisdiction where Applicable Laws so provide, may have a statutory right to withdraw from certain Subscription contracts within 14 (fourteen) days, without giving any reason, subject to the conditions and exceptions provided by Applicable Laws and the policies of the applicable Payment Provider, including, where applicable, the loss of that right in relation to digital content where performance has begun with the Application User's express consent and acknowledgement of the loss of the right of withdrawal. The right may be exercised through the applicable Payment Provider.
Where a refund is granted, the Owner will terminate the Application User's access to the Subscription, with effect from the date of the refund.
Further information is available in the relevant policies of the Payment Providers:
Paddle: Refund Policy (https://www.paddle.com/legal/refund-policy) and Buyer Terms (https://www.paddle.com/legal/buyer-terms);
Apple: how to request a refund (https://support.apple.com/en-us/118223).
This Section is further described in the Owner's Refund Policy, available at https://myturn.me/en/refund-policy/. Nothing in this Section affects the statutory rights of Application Users under Applicable Laws.
4.8 Regional Availability of Free Access to the Application
The Owner may, at its discretion, make the Application available free of charge to Application Users in certain countries or regions, including Montenegro, while requiring a paid Subscription for continued use of the Application in other countries or regions.
The availability of free access in a particular country or region does not create any right to free access or the same pricing conditions in other countries or regions. The Owner reserves the right to change or discontinue free access in any country or region, subject to Applicable Laws.
4.9 Effect of Subscription Expiry, Cancellation, or Termination
Where a paid Subscription is required for the continued use of the Application, upon expiry or termination of a Subscription, or once cancellation of a Subscription becomes effective, the Application User's access to the Application will be discontinued. The Application User's Registration and User Account data will not be deleted solely as a result of the expiry, cancellation, or termination of the Subscription, unless otherwise provided under the Privacy Policy or Applicable Laws.
5. MODERATION AND/OR MODIFICATION OF PUBLISHED CONTENT
5.1 Unauthorised Content
The Owner reserves the right to suspend or cancel the User Account of certain Application Users, as well as to remove certain types of content, using appropriate technological tools, if it becomes aware or there are indications that the activities of the Application Users or the information and content posted on the Application represent Unauthorised Content.
The Owner may, at its discretion, implement any filters deemed necessary or advisable to prevent the use of the Application for posting Unauthorised Content.
5.2 Reporting Unauthorised Content
Any Application User or third party may contact the Owner via Communication Channels to report the presence of Unauthorised Content on the Application.
The Owner will examine each received report, provided that it includes a sufficiently substantiated explanation of the reasons why the information is alleged to constitute Prohibited Content.
The Owner may, at its own discretion, take all appropriate measures it deems necessary to act upon the report.
6. RESPONSIBILITIES AND GUARANTEES
6.1 Responsibilities and Guarantees regarding the Application
The Application Users are responsible for possessing the necessary conditions and equipment for accessing the internet and using the Application.
The Application Users may report to the Owner any problems or difficulties in accessing the Application via the Communication Channels.
In the event of the provision above, the Owner will direct the Application User to an appropriate mechanism for resolving the issue as soon as possible.
The Owner does not guarantee the absence of errors or interruptions when accessing the Application or its content, nor that it will always be updated.
Therefore, the Owner is not responsible for any interruptions in the operation of the Application, connection errors, unavailability or malfunctions, internet outages, or for any other events that are beyond its control.
Regardless of the above, the Owner will, except in circumstances that make it difficult or impossible, take all necessary steps to correct such errors, restore communication, and update content as soon as it becomes aware of errors, connection interruptions, or outdated content.
The Owner does not accept any responsibility for any security errors that may arise or for any damage that may be caused to the computer system (hardware and software) or mobile phone of the Application User, or to files or documents stored therein, as a result of:
- the presence of viruses in the computer system or mobile phone of the Application User, used to connect to the content and Services of the Application;
- failure of the browser; and
- use of outdated versions of computer systems or mobile phones.
6.2 Responsibilities and Obligations Regarding the Content Published on the Application
The Owner does not carry out regular control and is not responsible for the content that Application Users post via the Application. Application Users are solely responsible for the legality, permissibility, and acceptability of such content.
The Owner does not conduct regular monitoring and is not responsible for how Application Users use the Application. Therefore, the Owner does not guarantee that Application Users use the Application in accordance with the General Terms or in a diligent and/or cautious manner and in accordance with Applicable Laws.
Furthermore, the Owner does not verify and is not obligated to verify the identity of the Application Users, including the truthfulness, validity, completeness, and/or authenticity of the data they have provided.
By using the Application, the Application Users accept that all claims and actions they wish to initiate for legal liability arising from the actions or omissions of other Application Users or third parties will be limited to such Application Users or third parties, and that they will not take any claims and actions against the Owner.
6.3 Responsibilities and Obligations Regarding Services
Parents are solely responsible for monitoring and managing the way in which Children use the Application, including, but not limited to, overseeing how Tasks are performed and activities are carried out. Parents are also responsible for the organization, coordination, and quality of the Tasks that Children take on and complete through the App.
Accordingly, Application Users release the Owner from any liability that may arise from the availability, organization, execution, or implementation of Tasks, as well as from the selection and allocation of Rewards.
7. UPDATES AND CHANGES TO THE APPLICATION
7.1 Updates of the Application
The Owner reserves the right to update, supplement, or delete information contained in the Application at any time and without prior notice, unless prior or subsequent notice is required by Applicable Laws.
The Owner reserves the right to update, modify, or supplement the appearance, presentation, access conditions, as well as all other technical and software solutions related to the Application at its own discretion.
7.2 Updating Documents of Importance for the Application Operation
The Owner reserves the right to amend the General Terms, Privacy Policy, Cookies Policy, and all other documentation relevant to the operation of the Application at any time.
The Owner will notify all Application Users of any changes and additions, in the manner prescribed by the Applicable Laws.
Each Application User has the right to discontinue the use of the Application in the event of changes to the General Terms, Privacy Policy, Cookies Policy, or other documentation significant for the operation of the Application. However, if an Application User continues to use the Application after becoming aware or could have become aware of the changes in the documentation significant for the operation of the Application, it shall be deemed that they have fully accepted the changes.
8. INTELECTUAL PROPERTY RIGHTS
8.1 Intellectual Property Related to Application
The Owner is the owner or licensee of all Intellectual Property rights related to the software and the Application.
Intellectual Property rights, as well as text, images, graphic design, navigational structure, information, and content contained therein, belong to the Owner, who has the exclusive right to exploit its rights in any way, particularly the right to reproduce, distribute, publish, and transform, in accordance with Applicable Laws.
The authorisation of the Application access by the Application Users does not imply waiver, transfer, licensing, or full or partial assignment of any Intellectual Property rights by the Owner.
It is forbidden to delete, bypass or in any way change the content of the Application. In addition, modifying, copying, reusing, exploiting, reproducing, publishing, making a second or subsequent edition, uploading files, mailing, transmitting, using, processing or distributing in any way all or some of the content included in the Application for public or commercial purposes are also prohibited, except with the express written authorization of the Owner or, where applicable, with the authorization of the owner of the rights in question.
The Owner reserves the right to suspend or block the User Account of any Application User who is suspected of abusing or intending to misuse the Owner's Intellectual Property, including, but not limited to, taking actions that create a significant load on the operation of the App, etc.
8.2 Other Intellectual Property Rights
The content posted on the Application or on behalf of any third party, including but not limited to the Users of the Application, remains their exclusive property, given that those persons are fully responsible for any damage, claim and/or liability that may arise directly or indirectly from content posted by them and/or posted on their behalf.
9. USER SUPPORT AND COMMUNICATION CHANNELS
9.1 Communication Channels
The Application Users can communicate with the Owner through the following communication channels:
- via email address contact@myturn.me; and
- by clicking on the "Start a conversation" option in the App.
9.2 Communication Between Application Users
The Owner may facilitate communication between Parents and Children, but this in no way implies or constitutes the assumption of responsibility for the content of messages, Tasks, the manner of their execution, or the outcomes arising from such Tasks.
The Owner does not guarantee that any Application User will read a message or act in accordance with a request, as the assignment and execution of Tasks are at the sole discretion of the Application User.
10. MISCELLANEOUS
10.1 Severability of Provisions of the General Terms
The invalidity or unenforceability of any provision of the General Terms shall not affect the validity or applicability of the General Terms as a whole.
The Owner shall replace the void or unenforceable provision of the General Terms with a correct and valid provision, bearing in mind the effect economically most similar to the invalid provision.
10.2 Governing Law and Jurisdiction
The relationship between the Owner and the Application User is regulated and interpreted in accordance with the General Terms and the laws of Montenegro.
Any dispute between the Owner and the Application User will be resolved before the competent court in Montenegro.