Delete your MyTurn account

You can delete your MyTurn account at any time. When you do, we erase your data right away. This page explains how, and what happens to your data.

Delete your account in the app

1. 1.

   Open MyTurn and sign in as a parent.

2. 2.

   Go to Settings, then Privacy & data.

3. 3.

   Tap "Delete my data" and confirm.

If you are the family owner and another parent is in the family, the app first asks you to transfer ownership to them.

Delete your account without the app

Send an e-mail to contact@myturn.me from the address you use for MyTurn, with the subject "Delete my account". We may ask you to confirm the request. We delete the account within 30 days, usually much sooner, and confirm by e-mail.

What gets deleted

• If you are the only parent in your family: your account and the whole family, including the children's profiles, tasks, points, rewards, photos, notes and requests, devices, notifications, family reward vouchers, support conversations and feedback.
• If another parent is in the family: only your account and your personal data. The family and its data stay with the other parent.
• Children don't have their own MyTurn accounts. Their profiles belong to the family and are deleted with it.
• Deletion is immediate and permanent. It can't be undone.

What we keep, and for how long

• Usage and error statistics that are no longer linked to you, your family or your e-mail address: up to 12 months.
• Server logs: up to 30 days.
• Backups of our database: overwritten within 14 days.
• A one-way coded version of your e-mail address, so that a new account with the same address doesn't get a second free trial: 12 months. It can't be turned back into your address.
• If an e-mail to your address bounces or is marked as spam after the deletion, we keep the address on a do-not-send list so we never write to it again.

Deleting your account doesn't cancel a subscription bought through the App Store. To stop being charged, cancel it in your Apple Account: Settings, your name, Subscriptions.

Delete some data without deleting your account

As a parent, in the app:

• A child's profile and all of that child's data: Settings, Family, choose the child, "Delete profile permanently".
• A co-parent's access to the family (family owner only): Settings, Family, "Remove co-parent".
• A child's device: Settings, Family, Devices, then sign it out.
• Tasks, rewards and notifications: delete them where they appear.

Or e-mail contact@myturn.me and tell us what you want deleted.

Questions

Write to contact@myturn.me. Our Privacy Policy explains how we handle your data.